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Refund & Return Policy By Diya Divine

At DiyaDivine, we strive to ensure your shopping experience is smooth, satisfying, and joyful. We understand that sometimes a product may not meet your expectations, and we’re here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Return or Exchange

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect.

  • The request is made within 3 days of delivery.

  • The item is unused, unwashed, and in original condition with all tags, packaging, and invoice intact.

📦 Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products are not eligible for return or refund:

  • Customized or personalized gifts

  • Engraved jewellery

  • Used or worn clothing and accessories

  • Herbal or health-related products (for hygiene reasons)

  • Sale or clearance items (unless damaged)

How to Initiate a Return or Exchange

  • 📩 Email us at info@diyadivine.in within 3 days of receiving your order.

  • Include the order number, reason for return, and a photo of the item (if damaged or incorrect).

  • Our support team will review and guide you through the next steps.

Refund Policy

  • Refunds are issued only after we receive and inspect the returned product.

  • Refunds will be processed via the original payment method within 7–10 business days.

  • In case of COD orders, refunds will be made via UPI or bank transfer (details will be collected).

📍 Shipping charges (if any) are non-refundable.

Exchange Policy

  • If you wish to exchange an eligible item (e.g., size issue or design preference), we will try to accommodate, subject to product availability.

  • You will be required to ship the original item to us, and shipping charges for the exchange may apply.

Reverse Pickup & Shipping

  • Reverse pickup may be arranged in select pin codes.

  • If reverse pickup is not available, customers are requested to ship the item to our return address.

  • Shipping costs for returns/exchanges are borne by the customer unless the product was received in a defective or incorrect condition.

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